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FAQs

Q?

Is ordering online secure?

A.

Yes. We take the utmost care with the information that you provide us when placing an order on our website.

Q?

How do I place my order?

A.

Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order without an account.

If you expect to purchase additional items in the future, you may want to consider setting up an account. If you choose to do so, our site will maintain on file your billing and shipping information as well as your payment data so you do not have to fill out this information each time you visit our website. You will also have the ability to view your complete history of purchasing made with us.

Once you have decided how to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable.

If you have a valid promotional code, you may enter it in the "Coupon Discount" field directly beneath the shipping information. Be sure to click on the "Apply to Order" button in order to have your savings calculated and applied to your order.

After completing the shipping and coupon discount information, you will need to enter in your payment details. Once you have completed the form, click on the "Review Order" button. You will be brought to a screen that provides an order summary. Once you are ready to complete your order, click on the "Submit order" button to the lower right of your screen. You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department using one of the options listed on the contact page.

Q?

How do I view what’s in my shopping cart?

A.

To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of items you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Update cart” link. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the "Update cart" link.

Q?

How can I sign into my account on the bookstore and/or edit the information in my account?

A.

If you have previously purchased with us, then you may have opted to create a personal account in our system. If so, you can access this account by clicking on the “Log In” link in the upper-right corner of your computer screen. This takes you to a page where you will be prompted to enter the e-mail address and password that you registered with us when you created the account. If you have forgotten your password, you can create a new one by click on the "Request new password" tab. After your data has been verified, your account data will appear and you can either edit existing information or proceed with the checkout process.

Q?

How will I know that you have received my order?

A.

After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.

You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)

Q?

What are your payment options?

A.

We accept most types of major credit cards, as well as wire transfers (EFT payments), banking details for the wire transfers are available on the website.

Q?

How long after placing my order should I expect to receive my shipment?

A.

All orders are shipped from our warehouse within 48 hours of the order being processed and payment received. Purchases shipped anywhere in South Africa will arrive within 5-7 business days of the order date.