Returns & Exchange Policy
At MyHealth365, your satisfaction is important to us. We take great care to ensure our products are of the highest quality, but if something isn’t quite right, we’re here to help.
Returns
Due to the nature of health and wellness products, we can only accept returns under the following conditions:
The item must be unused, unopened, and in its original packaging
The return request must be made within 7 days of delivery
Proof of purchase (order number or receipt) must be provided
For hygiene and safety reasons, we cannot accept returns on any products that have been opened, used, or tampered with.
Damaged or Incorrect Items
If you receive a product that is damaged, defective, or incorrect:
Please contact us within 48 hours of delivery
Email us at info@myhealth365.co.za with:
Your order number
Clear photos of the item and packaging
We will arrange a replacement or refund at no additional cost to you.
Exchanges
We currently do not offer direct exchanges. If you would like a different product:
Return the unopened item (if eligible)
Place a new order for the desired product
Refunds
Once your return has been received and inspected:
Approved refunds will be processed within 5–7 business days
Refunds will be issued to your original payment method
Please note:
Original shipping fees are non-refundable
Return shipping costs are the responsibility of the customer (unless the item is faulty or incorrect)
Non-Returnable Items
The following items cannot be returned:
Opened or used products
Items without original packaging
Products purchased on clearance or promotion (unless faulty)
How to Start a Return
To initiate a return, please email:
Include your order number and reason for return, and our team will guide you through the process.
If you have any questions, feel free to reach out — we’re always happy to assist.
MyHealth365 Team